COLI Fax - Frequently Asked Questions

 

How to Send a Fax with Fax Enable Device

Send the Fax Like you normally would.  After the fax is sent successfully you will get an email notification with a confirmation if the fax was sent successfully or not. 


How do I send a fax directly from Email

To send a fax using our Email-to-Fax service simply send an email using the following Settings.

To: <10_digit_number>@emailyourfax.com From: authorized@email_address.com
Subject: <Your vFax DID number; 10 digits only> (You may now add 'cover page' to the subject line to have our system utilize the email body as a cover page)
Body: <Leave Blank>

Upon submission our system will reply with a confirmation or rejection notice.


Is there a desktop program to send a fax and also to see what I have recieved.?

Yes there is, you may download it here.  Once installed, open it up and type in your supplied username and password.


What type of attachments can I send using the Email to Fax service or the desktop program?

Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML & Plain Text formats.


How do I change the Email address my Faxes are recieved at, the Authorized email account, and the confirmation address on my account.

You May do this at any time, by emailing support@torchlake.com and we can make the changes for you